Return Policy & Return Merchandise Authorization Instructions

Problem with your order?

Contact us immediately If there is a problem with your order, you must contact us immediately upon receipt of goods, either by phone or email. 831-459-8800, if we are not in the office please leave a detailed message explaining the nature of the problem. Email us at kward@kennanward.com, with "attention customer service: return authorization needed" in the subject line. (If you do not hear back within five business days, please attempt to contact us again as we have junk-mail filters in place that occasionally block legitimate email - sorry for the inconvenience.)

Receipt of Damaged Goods

If your order arrives damaged, it is your first responsibility to contact the freight carrier (US Postal Service, UPS, or FedEx in most cases) to report that you have received a damaged package. If you can tell before opening the package that it has been torn open, or that contents are missing, you can "Refuse receipt" directly to the delivery-person.

After informing the carrier that you've received a damaged package please contact us. We can not report damage to parcels you have received, damage to goods must be reported directly by the recipient. We will work together with you to get a settlement from the carrier so that you can get your order replaced as quickly as possible.

Receipt of Incorrect Item(s)

If the contents of your order are incorrect, or you have reason to believe that something was damaged BEFORE leaving our warehouse, please contact us immediately. We will work with you to find a solution.

Restocking Fees

Depending on the item, there is a 10-20%* restocking fee charged against non-damaged merchandise. When communicating to us that there is a problem with your order, please identify whether or not the problem is that the goods are damaged.

Before returning items you should call or email us to get a "Return Merchandise Authorization" In other words, let us know what the problem is, and what you'd like us to do to solve the problem, and we will be happy to come to a solution that is reasonable to both parties.

Exceptions

Limited Edition & Print-to-Order FINE ART PHOTOGRAPHIC PRINTS are NON-RETURNABLE. They are printed by special order, specifically for you and thus can not be refunded. If there is a problem with your print you must notify us IMMEDIATELY, we will try to address the issue. Refunds will NOT be issued; "store" credit may be a possibility in extenuating circumstances.